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Charge 3 white lines on the screen

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‎02-03-2020 06:50 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-03-2020 06:50 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

I have noticed white lines on my change 3. I have followed the advice i have found on the forum, I have reset, tried a hard start and even changed the clock face but none have worked. The sensitivity also seems to be affected too. If anyone can advise that would be great!

 

 

Moderator edit: updated subject for clarity

 

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‎02-03-2020 07:46

‎02-03-2020 07:46

Contact Customer Support.

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‎02-03-2020 07:46

‎02-03-2020 07:46

Contact Customer Support.

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‎02-03-2020 13:15 - edited ‎10-08-2023 09:06

In response to SunsetRunner

‎02-03-2020 13:15 - edited ‎10-08-2023 09:06

Hi there @jenD55, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior and for taking the time to troubleshoot it prior to contacting us.

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your recommendation @cbwilsha.

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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