Charge 3 white lines on the screen

[Zeidre]

After purchasing the Charge 3 in April of 2019, it malfunctioned in October. The company sent me another device free of charge. Now once again the tracker is not holding a charge and there is a white line across the display. I was informed by customer service that I am only eligible for a 25% discount. Why should I continue to purchase an item that does not last one year after purchase? I have been a loyal  customer since 2012. I guess that I am going to have to take my business elsewhere. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Zeidre, welcome to the Community Forums. We're sorry to hear about the inconveniences you had with your Charge 3. We understand and respect your decision regarding the 25% our Support Team previously offered.

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please know that when a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

If you've exhausted all troubleshooting steps to fix your watch and contacted our Support Team, but are not satisfied or agree with the resolution of your case, please get in touch with our them again or you can check our warranty policies here for a better understanding of the information that they provided to you.

We'll be around if there's any additional questions present.