Charge 3 will not display 4-digit code for setup

[RAMbit]

This device used to work. I had to recent it a few times over the years, but now it seems to be fully stuck.

The tracker will reset when plugged in and displays a smiley face or a bar (charging bar?) when I hold the button down for 10 seconds. I've tried to sync it to my phone and the app detects it, but then the 4-digit code it requests doesn't appear on the tracker. The screen goes black and shows nothing.

Things I have tried:

+I've re-installed the app after force quitting it on my phone.

+I've turned my phone off for 2 minutes and the turned it back on.

+I've restarted my bluetooth connection.

+I've reset the tracker 3 times (and more) by holding the button for 10 seconds while plugged in before trying to sync it.

The display on the tracker still clearly works because it displays the smiley and charge bar. Why won't it display the 4-digit code? I've dug through multiple forum posts and none of the suggestions have helped.

Any ideas?

Moderator edit: subject for clarity/label

[WilsonFitbit]

Hello @RAMbit. Welcome to the community forums. 

Thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd recommend performing a long restart to your Charge 3 by doing the following steps: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

After this, please try to setup your Charge 3 one more time. If the inconvenience persists, please make sure to verify this link and confirm if all of the suggestions there have been followed: Why can't I set up my Fitbit device?

In addition, please make sure that the Fitbit App for your mobile device is up to date. 

Hope this helps. 

[RAMbit]

I held the button down for 15 seconds.

I did not get the short and medium vibrations.

The progress bar DID appear and I did get the 7 short vibrations, after which the progress bar stayed on screen for a minute or two. 

After this, the screen goes black again.

I removed the fitbit from the charger, then reattached it to the charger.

The screen remains black when I connect it to the charger.

I can press the button and I get vibrations each time.

I tried to sync it to my phone and continue to get no digits on the screen, or anything on the screen, only vibrations when I press the button.

If I hold the button down for 8 seconds I get a smiley face.

If I hold the button down for 15, I get what I described above.

[WilsonFitbit]

@RAMbit Thank you for following the suggested steps. 

As a last resort and if you haven't done so before, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request. Also, please make sure no other mobile devices are nearby as this can interfere with the set up or sync process.

If that doesn't work, I recommend contacting our Support Team for further assistance. You can contact them through chat or over the phone. Click here to get connected. Make sure to explain the situation and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[RAMbit]

Since the device was already removed from by Bluetooth connections, this syrup has already been taken.

I'll contact the support team. Thank you for your help.

[WilsonFitbit]

@RAMbit Thank you for your reply. 

I hope you can get back on track soon. 

Have a wonderful day!