Charge 3 will not light up or turning on

[TracyFay]

Fitbit Charge 3 will not light up, I have tried doing a reboot and I have also tried changing my clock and nothing has been working

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @TracyFay. Welcome to the community forums! 

I appreciate the information and thanks for the troubleshooting steps you've performed prior to posting. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

See you around. 

[jenniferfawn]

yesterday my charge 3 did a hard long vibrate then stopped. wont light up, nada.  cleaned the posts and plugged it in, nothing. my app says full battery, i tried everything. for a while, while plugged in it would at least vibrate when i pushed the button, but now it does nothing. no light up, no vibrate, completely black and dead. I have had it a year. is it done??

[Whitneypes]

Mine did the exact same thing yesterday! Have you had any luck with the posting of the question?

[Teen_teen]

Mine also did the same yesterday. It stopped working. I plugged it in and it showed a smiley face and started vibrating and now nothing!

[WilsonFitbit]

Hello @jenniferfawn, @Whitneypes, @Teen_teen. Welcome to the community forums. 

Thank you for the detailed information and for the troubleshooting steps you've tried. At this time, I was able to see that you have reached out to our Support Team and they have provided information and assistance. If you still have questions or inquiries about the outcome of your cases, I recommend replying back to them and they will be glad to continue assisting you. 

See you around.