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Charge 3 will not scroll up, down, or left

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‎10-20-2022 19:48 - last edited on ‎10-23-2022 16:34 by Moderator Alum

‎10-20-2022 19:48 - last edited on ‎10-23-2022 16:34 by Moderator Alum

Mine didn’t work and my screen is very faded can’t see the face iand can’t see it very well to do anything with it??

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-21-2022 21:26

‎10-21-2022 21:26

This happened to my Fitbit Charge3 also. After a couple days the screen went completely black, and never recovered. I ended up buying  another Fitbit model.

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‎10-23-2022 16:55 - last edited on ‎09-07-2024 09:28 by Fitbit Moderator

In response to MsJackie2u

‎10-23-2022 16:55 - last edited on ‎09-07-2024 09:28 by Fitbit Moderator

Hi there, @Foxy1609. Welcome to the Community Forums. @MsJackie2u Nice to see you around. Thanks for trying to troubleshoot this issue with your Charge 3.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. I really appreciate the time you took to perform all steps suggested by them.

@MsJackie2u Thank you for sharing your feedback with us. Please let me know if you contacted our team, it's been a while but we can check your warranty options. 

Have a good day. 

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‎12-07-2022 22:23

‎12-07-2022 22:23

Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Press and hold the button on your tracker for 8 seconds.

 

Regards,

Will

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