Charge 3 will not sync

[Walker224]

My Charge 3 will not sync. Very frustrating as I already pay for the premium service. I have gone through all of the troubleshooting steps. I have rebooted the device I have turned the Bluetooth on and off. I have even removed the Fitbit from my account and tried to add it back in. I get to the prompt where I have to enter my code, and then the progress bar progresses about one-fifth of the way and then just hangs there forever. Also the chat function for support does not seem to be working? I am at the end of my rope here with this. 

[jillbovsla]

same here but I also lose power overnight every day starting about 3 days ago!  I’m also paying for premium. Tried a chat, was waiting for someone, set my phone down for 2 minutes & when I came back it said “thanks for chatting with us” ?

Moderator Edit: Clarified subject

[WilsonFitbit]

Hello @Walker224, @jillbovsla, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've tried prior to posting! 

I'm very sorry for the experience! If you've unpaired your Fitbit Charge 3 devices, I'd recommend removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request. Also, please make sure no other mobile devices are nearby as this can interfere with the set up or sync process. If you still encounter any other inconveniences, please check: Why can't I set up my Fitbit device?

@jillbovsla, for battery draining, there are some tips that could help to maximize the battery life of your device. Since there are some factors that could impact its behavior. For more details, please review: Can I extend my Fitbit device's battery life?

If you still need to contact our Support Team. Please note that you can do this through chat or over the phone during operations hours. Click here to get connected. 

Hope this helps! 

[KarenCV]

I've tried everything also. And when I turn off Bluetooth and put it back on , it still doesn't pick up my Fitbit. Why doesn't Fitbit have download data capability. It'd be a lot easier than this.

[WilsonFitbit]

Hello @KarenCV, welcome to the community forums! Thank you for the troubleshooting steps you've tried prior to posting! 

If you've followed all our suggested troubleshooting steps and the inconvenience persists, the best way to get help is to contact our Support Team. You can reach out to them through chat or over the phone. Click here to get connected. 

See you around.