Charge 3 will only display a smiley face

[Lfadden]

My charge 3 needed to charge and I plugged it in over night and now nothing else will show on the screen except a smiley face once in a while. How do I correct this problem?

[MarreFitbit]

Welcome to the Community Forums @Lfadden! Thanks for reporting to us about your Charge 3's behavior.

If the device is only showing the smiley face, I'd recommend restarting it by following the steps below:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Give this a go and let me know the outcome.

[MaireJ]

I have the same problem and I have tried this but it won't help. My charge 3 just keeps going off. When I connect it to charge, just the smiley face comes on, it stays on for only a minute or so: maybe less then turns off again. What could be the problem? and how can I fix it?

[MarreFitbit]

Hello there @MaireJ, thanks for stopping by and for following the recommendations I sent in my previous post. 

Since none of them have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

I'll be around if there's anything else I may do to help you.

[rogermarks]

It is quite frustrating when on tries the suggestions reported here and it doesn't seem to help.

[Fedora1987]

I have tried all of the troubleshooting techniques and nothing is working. What’s next?

[rogermarks]

I give up. I've tossed mine into the trash. It didn't solve the problem
but I do feel better.

[Barrylou52]

My charge 3 only has smiley face nothing else won't charge 

[rogermarks]

Might try to delete app from your phone and download again.

[Beloved1010]

I’ve have the same problem. Nothing works. Smiley face I is letting us know joke is on us! Shame since it cost so much.

[Username1002]

This did not work for my Fitbit charge 3.  This tracker, which is supposed to work in the water and track swimming, started having this problem right after a swim and nothing I’m reading here is working.  This is my 5th Fitbit, I think I’m done.

[WilsonFitbit]

Hello everyone. @Username1002 Welcome to the community forums. 

I'm sorry for the experience and thank you for the detailed information and for taking the time to provide your feedback. At this time, I was able to see that you contacted our Support Team for further assistance. If you still have questions or inquiries about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you. 

See you around. 

[Skpettit]

Same exact problem with mine 

[dadams14]

I found that the 2 little pads where the charger connects were pitted
and would not connect , and therefore would not charge up

I have given up on it and ordered a new one

[Greenlightbroke]

is there a fix for this problem?  I think I’m done with Fitbit