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Charge 3 wiped today's data after syncing

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‎03-25-2021 12:09 - last edited on ‎03-26-2021 04:07 by Fitbit Moderator

‎03-25-2021 12:09 - last edited on ‎03-26-2021 04:07 by Fitbit Moderator

I have worn my fitbit today I recorded exercise on it but when I have synced it to the app its wiped todays data

 

 

Moderator edit: subject for clarity

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‎03-26-2021 04:10

‎03-26-2021 04:10

Hello @chrissymc81 Welcome to the community forums! 

 

Thank you for the information! This is a very odd behavior and should not happen. I'd recommend restarting your Charge 3 to refresh its performance and avoid this from happening. For a restart, please follow the instructions in this help article: How do I restart my Fitbit device?

 

On a side note, I also recommend following these troubleshooting steps in case there is a syncing inconvenience. 

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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