03-25-2021 12:09 - last edited on 03-26-2021 04:07 by WilsonFitbit
03-25-2021 12:09 - last edited on 03-26-2021 04:07 by WilsonFitbit
I have worn my fitbit today I recorded exercise on it but when I have synced it to the app its wiped todays data
Moderator edit: subject for clarity
03-26-2021 04:10
03-26-2021 04:10
Hello @chrissymc81 Welcome to the community forums!
Thank you for the information! This is a very odd behavior and should not happen. I'd recommend restarting your Charge 3 to refresh its performance and avoid this from happening. For a restart, please follow the instructions in this help article: How do I restart my Fitbit device?
On a side note, I also recommend following these troubleshooting steps in case there is a syncing inconvenience.
Hope this helps!