Charge 3 won't charge

[Benira]

Hello, I am having issues with my Charge 3. It was working just fine the night before it happened, the next morning I woke up, it doesn’t lit up.

I tried charging, it worked and charged to 1% only but won’t go any higher so it only has power when connected to the charger.

I have tried every steps I found here on the forums and support, rebooted my Charge 3 countless times, replaced cords, plugged it to different USB ports, cleaned pins and the back, left it charging for hours, nothing worked and it’s very depressing.

Somebody please help.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums, @Benira.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[Benira]

Thank you for your response,
I will be waiting to hear from them.

Have a great weekend!

[AlejandraFitbit]

You are welcome, @Benira, If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 😉

[TGH56]

We have the same problem with My Wife's Charge 3

same problem either charges or not how would we no after restarting it and get the  smiley face...............blank screen.

we get the "smiley face " but nothing!

[AlejandraFitbit]

Good to see new faces @TGH56, welcome.

I appreciate all the efforts in trying to fix this battery issue. Please take a look at this post and make sure you have followed the instructions provided there.

Let me know the outcome. 😉