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Charge 3 won't charge

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‎10-14-2022 07:01 - last edited on ‎10-20-2022 03:52 by Fitbit Moderator

‎10-14-2022 07:01 - last edited on ‎10-20-2022 03:52 by Fitbit Moderator

My Charge 3 just started with a charging issue; it looks like one of the charging contacts is off center or at least is duller than the other two. Are there any fixes for this? Does it need to be cleaned?

 

 

Moderator Edit: Clarified subject

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‎10-20-2022 03:54

In response to willjoe

‎10-20-2022 03:54

Hi there, @ZaxPower. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 3. @MakMak @willjoe Thanks for helping out! 🙂

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎10-14-2022 09:46

‎10-14-2022 09:46

Hi, @ZaxPower! You could try shifting it back into place, but I believe a lot of people have experienced this issue and the solution is usually to replace the charging cable.

MakMak | Community Council

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Best Answer

‎10-20-2022 00:42

‎10-20-2022 00:42

Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device? The USB port or outlet is faulty. Try a different USB port or a UL-certified wall charger.

 

Regards,

Will

Best Answer

‎10-20-2022 03:54

In response to willjoe

‎10-20-2022 03:54

Hi there, @ZaxPower. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 3. @MakMak @willjoe Thanks for helping out! 🙂

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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