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Charge 3 won't charge

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‎04-29-2020 06:58 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

‎04-29-2020 06:58 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

I have not been able to sync since April 25, 2020. I have no battery charge on my Charge 3, I have connected it several times to charge the unit and it still will not charge. I cleaned the gold on the watch several times, I changed USB ports and device I am using to charge. It still shows zero charge. I can't turn it on and off, there is no vibration from the watch. I can't get into a live chat. Suggestions?

 

 

Moderator Edit: Clarified subject

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‎06-10-2020 12:10

‎06-10-2020 12:10

Welcome to the Community, @DKRZYNSKI.

 

Thanks for troubleshooting this battery issue. Keep in mind that if your device doesn't have charge, it won't be able to sync.

 

Also, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-21-2020 16:32

In response to AlejandraFitbit

‎06-21-2020 16:32

About a week ago (before June 15th approx) I noticed that my Charge 3 wouldnt charge, I tried charging it on and off a few times during that week before the battery got down below 15% and I tried it again for what I thought would be a final attempt, and it randomly worked and I got up to 100% battery. However since then, every attempt to charge has failed, and it finally went to zero while out on a walk this evening. I use the same USB port to charge my fon so I know thats not the issue. And it doesnt seem to be the FitBit cable as there wasnt even a flicker when moving it around to ensure it has good contact. I cleaned the contact points aswell just in case. What can I do now? Am fairly certain my warranty is just finished this month as I started using it around June 1st 2019. And annoyingly I had another problem when it stopped working for almost a week about a month ago back before the warranty was up and I didnt send it back, having finally gotten lucky (as I thought at the time) when it randomly started working again after a few resets.

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‎06-21-2020 18:21

In response to MacEo

‎06-21-2020 18:21

I contacted fitbit help online. They replied and determined it was faulty and sent a replacement. Mine was also right at the cutoff for being under warranty. Contact them.


Sent from Xfinity Connect Application
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