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Charge 3 won't charge

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‎06-14-2020 13:00 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

‎06-14-2020 13:00 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

Had a low battery warning Thur night. Plugged Charge 3 into my desktop overnight. Fri morning it was not charged. I plugged it into my laptop and when I came home that afternoon it was not charged. I cleaned the contacts on both the Charge 3 and the connector. I plugged the Charge 3 into an electrical outlet with an approved connector overnight Fri. Sat morning it was still not charged. As a note my wife has been able to recharge her Flex 2 using the same equipment.

 

 

Moderator Edit: Clarified subject

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‎06-15-2020 11:26

‎06-15-2020 11:26

Welcome to the Community, @DenDix.

 

Thanks for troubleshooting this battery issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-15-2020 11:33

In response to AlejandraFitbit

‎06-15-2020 11:33

Thanks for the reply, hopefully the team gets back to me soon
Den
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