Charge 3 won't charge

[Dusty64]

My Charge 3 began acting odd last week. It showed by BPM to be consistently over 125 even when I was sleeping. It showed extremely high activity minutes throughout the day. It started losing battery charge faster than before and now will not charge at all. It just does a quick vibration every few minutes...but it appears to be dead. Plus the band broke (once again) a few weeks ago. I’ve been with Fitbit for many years but think it may be time to move on.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Dusty64, welcome to the Community Forums. I'm sorry to hear about the issues you've been experiencing with your Charge 3. I'll be glad to help you.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Said so, as per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Give this a go and see if the screen is back, if so, please keep monitoring your heart rate and check if it still too high. I'd recommend to see: What factos can affect my heart-rate reading on my Fitbit device?

[Dusty64]

Thanks for the reply and the links. Unfortunately I tried all the steps and the Charge 3 will not charge and will not boot up.

[MarreFitbit]

Hi there @Dusty64, I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.