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Charge 3 won't charge

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‎07-23-2020 12:03 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

‎07-23-2020 12:03 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

Just about done with this Charge 3, trying to charge it is an ongoing game. I've done everything suggested, including talking with support who would like to offer me a discount on a new Fitbit. Like I would buy another Fitbit product after what I've gone through with this one!

 

 

Moderator Edit: Clarified subject

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‎07-26-2020 10:22 - last edited on ‎05-13-2025 05:31 by Fitbit Moderator

‎07-26-2020 10:22 - last edited on ‎05-13-2025 05:31 by Fitbit Moderator

It's great to see you around, @Englishbme.

I understand how are you feeling and appreciate all the efforts in trying to fix this battery issue. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period.

Since your device is out of this period, and therefore is not eligible for repair or replacement, you were offered a discount to thank you for your loyalty to Fitbit. For more information about our warranty, I recommend clicking here.

Also, if you are interested in using that discount, you can check out our comparison page and look for the device that meets your needs. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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