Charge 3 won't keep charge

[MikeC3]

Fitbit Charge 3, near full charge last night, at 2% this morning. Recharged up to 71% and no charge within an hour. Never had this problem, happened suddenly.

[AlvaroFitbit]

@MikeC3 Welcome to the Fitbit Community! It's great to have you here!

Please try the suggestions in this help article to help improve your batterie's life.

See you around!

[MikeC3]

This problem occurred literally overnight. My Fitbit did not have any problem keeping charge until yesterday morning when the battery was dead. I recharged it and it was dead within an hour. I recharged it again and the battery is dead within minutes. There is something going on that is draining the battery. 

[AlvaroFitbit]

@MikeC3 thank you for following my suggestions. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

[MikeC3]

I contacted the support team a few days ago and they were not able to help me. The reality is that the battery is unable to retain charge without warning. I have since purchased a Charge 4. Thank you for your response.

[AlvaroFitbit]

@MikeC3 thank you for the update. Sorry to hear that Support wasn't able to help you but glad to hear that you have a new Charge 4. Hopefully it can help you reach your goals.

Happy stepping.