Charge 3 won't move off the clock face

[Zapada]

Hi, I cannot move off the clock face, onto any other screen. I am trying to charge my  watch, which does not show if it is charging or not.  I cannot set the stop watch, check the steps etc have tried pushing the button on the side too but it is doing nothing. Advice please.

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Hi @Zapada, it's nice to see you again in our Community Forums. 

I am sorry to hear you cannot move off the clock face on your Charge 3. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend doing the following:

1. Please confirm the steps to restart the device: How do I restart my Fitbit device?
2. Try a long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Keep me posted on the outcome.

[Decoherence]

My last one used to do that about once per month. Restarting it (connect to charger then press and hold the side button) would fix it. 

[Zapada]

Thank you. All sorted. 

[LiliyaFitbit]

Hi @Decoherence, it's nice to see you again in our Community Forums. Thank you for your reply, @Zapada.

@Decoherence I appreciate your participation in the Forums and sharing your experience. 

@Zapada I am glad to hear the issue is resolved. Thank you for posting the update here. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!