Charge 3 won't pair anymore

[elliotross]

Synch died October 5th . rebooted both devices, nothing

stopped / started bluetooth - nothing

uninstalled / reinstalled the app on Galaxy A11 - nothing

Broke the pairing - then could not repair at all- even tried the Clear User Data optin someone suggested - still nothing

Am I missing something or is it just toast?? (will be 2 yrs old this christmas)

[Sneedy]

I'm having same issues tried everything only got my fitbit in March was great until Saturday then got black lines across screen and wont sync getting annoyed tbh .

[EdsonFitbit]

Thank you for visiting the Fitbit Community @elliotross @Sneedy.

I'm sorry to hear that you are having difficulties to pair your Fitbit Charge 3 devices. Thank you for the information provided and for trying to resolve the issue before contacting us.

Before going any further, please confirm that you have followed our troubleshooting steps to resolve syncing issues or set up issues.

If you see any error during the syncing or set up process, please attach a screen shot for further investigation.

Please let us know if you have any question.

[Stickmen2015]

I have tried all of the above and all I get is a connecting screen on my phone and my charge 3 acts like it is connecting but doesn't. When I close out of the app fully the watch tells me that it failed at pairing.

I put in my four digit pairing code and then is says "sorry, the set up is taking longer then usual. Please be patient, we're on it." But it never goes past it. 

[Stickmen2015]

Here is a link to a screenshot that I have taken, was not sure how to add a screenshot to the post with out using a link.

https://drive.google.com/file/d/1iF5XqpmUkEWDKDprqHHimFAxaYUNTQ1b/view?usp=drivesdk

[Sneedy]

I have done all troubleshooting inc resets uninstalling and re-installing the app several times .I do not get a error message but watch wont sync .my partner bought the fitbit for me as I'm not tech savvy and I thought it would be easiest one to start with just download app and go .Bought from argos at end of march only had problems for about a week now dont know what else to do 

[elliotross]

Yes I have already performed all of those troubleshooting steps

And what screen shot of "nothing" can I give you?

The fitbit will not show as an available device at all (once in a while it will actually show, but then it tries to pair & then just stops)

[elliotross]

No thoughts anyone??