Charge 3 screen and syncing issues

[Montague2020]

Charge 3 is so dim I can not read it and will now not sync. It worked perfectly until the download.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Montague2020, welcome to our Fitbit Community! I'm sorry to hear about the screen and syncing issues that your Charge 3 has experienced. I totally understand how you feel about this.

Please try the troubleshooting steps that are listed in this help page in order to fix the syncing issue.

Finally, try changing the clock face to one developed by Fitbit, not a third party clock face and see it the screen and syncing issues get fixed.

Keep me posted on the outcome.

[Montague2020]

Thank you for your response to my query.
I have tried everything suggested and still my fit bit charge 3 will not sync to my phone, in fact it will not refresh at all.
It worked perfectly until the last upgrade. Since that time the face has been getting dimmer and dimmer and now I am unable to read it. It is absolutely useless.
I am at a loss as to what I can do next

Sent from my iPad

[ElkeDiana]

I have the same problem! It’s really frustrating me and I’ve tried everything!

[Ezydriver]

Hi My charge 3 turned 1 year old yesterday on my Birthday, my wifes is less than 6 months old, both since the update are virtually unreadable in anything other than complete black out conditions to which our eyes have had 30 minutes to react to. I am trying to adjust mine now, on adjusting brightness settings which has normal or auto I now cannot read the screen at all. I have tried all the reset options, nothing 3rd party is installed or has ever been ( wouldn't even know how to ) this is clearly an issue with Charge 3 that fitbit needs to sort, what is the latest info please?

[Montague2020]

My phone is now so dim it is unreadable in daylight. Surely if Fitbit recommend an update, it should work and not cause irreversible issues and surely Fitbit has a legal responsibility to fix these issues?

[AlvaroFitbit]

@ElkeDiana @Ezydriver Thanks for being part of our Community! 

Thank you all for troubleshooting this issue. @Montague2020 @ElkeDiana I have created a ticket so our Support team can further assist you via email. @Ezydriver I noticed that you already have a ticket with them so work with the team to find a solution.

Let me know how it goes.