Charge 3 won’t pair or sync with iOS devices

[cowanjean]

I have tried all the tricks of turning off, turning back on Bluetooth on iPhone, putting Charge 3 in the charger and holding the side button until the 🙂 appears, holding my mouth sideways, etc. Nothing is working. It seems to have started after the latest software update on my iPhone. Is anyone else having problems?

Moderator edit: updated subject for clarity

[bigalgranger]

fit bit charge 3 will not pair with iPhone

[CJ367]

I managed to chat with Fitbit help and I have done everything they suggested switched things off and back on deleted app and reinstalled twice nothing is working Apple did an update yesterday all I can think of is there is a glitch in between the update and the app.  Other Bluetooth devices connected to my phone so I know Bluetooth is ok.  My phone just keeps saying no device found.. if anyone has any other tips apart from reinstalling app or switching phone/blue tooth on and off and restarting Fitbit charge 3 .. sure would like to hear from you.. sooo annoying

[joegrassi]

What version iOS are you running. I am having the same issue with version 13.3.1

[cowanjean]

Thank you for the reply. This has been my experience as well since updating my iPhone yesterday. I can pair with other bluetooth devices, just not my fitbit. My workphone has not updated yet and I could pair with it. Hoping that fitbit pushes a fix soon.

[CJ367]

Version installed on iPhone yesterday 13.4.1

[Nikask]

Yes me too.

Moderator edit: removed personal information

[Aphysio]

Me too 🙄😟😟

[Lunacorn]

I’m having the same issues. Charge 3 is collecting data but it can’t sync to the app. My daughters Ace2 for kids won’t sync either.

[dianeappler]

I’m on 13.4.1 updated last night Sw on iPhone 

[joegrassi]

Just spent an hour (1/2 hr on hold and 1/2 hr with support rep who couldn’t wait to get off the phone) but I have had success with the sync problem I reported this morning. 
the solution is:

you need to login to your account from another phone. Before attempting to log in you need to turn blue tooth off your phone. My second phone automatically sync when I logged in and displayed correctly. I logged out of the second phone and then logged into my phone and the phone did sync properly. Problem resolved for now😀 good luck. 

[igillila]

what if you don't have another phone?  

[BuckeyeJune]

Mine started late last night has been the last update. Done everything and could not get it to pair on iPhone or iPad.

[JaneJem]

Exactly the same has happened to me following same update on iPhone 

[sweeter28]

Every time there is a iOS update on the iPhone the charge 3 stops syncing. Bluetooth will not pair up. All the steps were followed to make this happen rebooting phone, turning Bluetooth off and on, resetting charge 3 without result. This is becoming very frustrating 

[sweeter28]

I’m having the same problem. Happens every time with iOS update. Tried all the steps to remedy this without result. Very very frustrating.

[Billy-bob1970]

I haven’t got a second phone to do that! I’ve tried everything!!

[Kathryben]

My charge 3 wouldn’t sync to my iPhone so I’ve uninstalled and reinstalled but now it won’t pair again. I’ve tried everything on line to try and fix it. Help!

[Ncborn62]

I updated this morning to the 13.3.1 & that’s when my problems began. I’ve done everything but nothing works. 😡

[Giki]

Same issue. Cannot sync charge 3 since update. Have tried all tips. No luck.