I bought a brand new Charge 3 in February and at first, everything was great until it stopped syncing all of the sudden. I can't remember if this happened subsequent to a software upgrade or app upgrade. All I know is that all of the sudden the notifications on the Charge didn't come through and then I started losing minutes during the day (as in the my Charge 3 was showing the wrong time).
I did followed steps of everything I could find on forums to no avail. I ultimately reached out to the support team first via Twitter and then through chat. They opened up a service ticket but stated that they would contact me when they resolve the issue after acknowledging that there may be some problems between the charge 3 and iOS, but this was weeks ago.
Over the last couple of weeks I have suspected that the issue might actually be with the Charge 3. I owned a Charge 2 and have reverted back to it since my Charge 3 stopped syncing. The Charge 2 hasn't had any issues syncing in the mean time. For instance, I've had to set the up the Charge 3 from scratch a few times and I noticed that when I don't have the "all-day sync" (thus the fitbit device paired to the phone) it stops syncing. So I removed the all-day sync feature and that seems to help a bit (though renders a lot of the notification features useless). However, I also noticed that the phone will not sync to the Charge 3 if I am actually wearing the device. Synchronisation only happens when I am not wearing the device and this when. I have it on after a few hours, the time will be off again.
Given all the issues I have read with the device in multiple forums, I do not believe that fitbit will come up with an app or firmware update any time soon. I am wondering what needs to be done to get either a replacement or an upgrade to the Charge 4 (given that I paid the same amount for the Charge 3 when I bought it). Can anyone help? Thanks in advance.
