Charge 3 won’t pair or sync with iOS devices

[cowanjean]

I have tried all the tricks of turning off, turning back on Bluetooth on iPhone, putting Charge 3 in the charger and holding the side button until the 🙂 appears, holding my mouth sideways, etc. Nothing is working. It seems to have started after the latest software update on my iPhone. Is anyone else having problems?

Moderator edit: updated subject for clarity

[ambogdan]

I have the same problem and nothing works. Is there someone who actually succeeded pairing Charge 3 with iPhone XR (version 13.5)? Many thanks! 

[SunsetRunner]

They have informed it’s the iOS 13.5 

Apple it has made the Fitbit app obsolete.

they state uninstall and reinstall that might help. No chance Fitbit has to create or modify Fitbit app to iOS 13.5

in same position.

the workaround is set up Fitbit charge through android phone and then all data seems to work through Apple iOS 13.5

[SunsetRunner]

Mmmm go to Apple store ask if they are sales or tech then they will say the app is not apple so Fitbit has to adapt its app to work with iOS 13.5

but once you setup your charge 3 through android phone it works fine with Apple app. 

[skay]

I finally got mine to work after much frustration. I uninstalled Fitbit completely then reinstalled watch & app. It’s working now better than ever. Hope this helps. 

[SunsetRunner]

Set up using android phone then sync with Apple app 

use a friends then delete app from thier phone.

i di this and the apple app still collects the data.

good luck to you all

[DonSunil]

I just  purchased a Charge 3. Was using a Charge HR. Cannot access the clock face and Apps on my I phone. Every thing else is fine. 

[Cher19]

Hi.  I had the same problem when I updated my software to 13.4.1  I notice there's a note from Fitbit on the top of the Community page to uninstall and reinstall the app.  You can google how to do this if necessary.

I have a Charge 3 and had an online chat that resolved part of the problem, but it took days to fix both my iPhone and iPad.  You can go to Bluetooth in settings and hit 'forget this device.'  It may resync.  You can also plug in the charger to your Fitbit, hold the button down for 8 seconds, and you should see a smiling face.  That is supposed to help it resync.  Honestly, I spent hours over a period of four days before I intuitively fixed both my devices.  It is NOT Apple's problem.  Good luck!

[DonSunil]

Thank you will try !

[Max1131]

I have given my old charge 3 to my son but when he set up an account with Fitbit it finds the his Fitbit but will not sync hope you can help

[Curly0304]

At what point should we expect Fitbit to resolve this issue?  It has been an issue for more than two weeks, and we are still being told to be patient.  I am losing my patience because Fitbit is not showing any urgency in fixing this problem.  

[Fjohn1]

I guess I am lucky. It at least syncs with my iPhone 11 on iOS 13.5. However, there was no problem until last Friday when I upgraded to 13.5 and also upgraded to Fitbit premium. Now when I exercise the Fitbit stops syncing to the phone unless I stay on the Fitbit app screen and do not let it go to sleep. There is no changing to another app or using the phone without the sync getting lost. I can make it work while walking but it wouldn’t be a choice biking or running. Is anybody having this version of the problem?

[SunsetRunner]

As I said to others try setting your Fitbit with android app then do all the settings you require then sync with Apple iPhone. Turn android phone off though. Then sync.
I think it runs ok from then on so long as you do not change settings.
But to the extent that it runs fine is for you to test to me mine seems ok.
Fitbit will need to find a solution if not it’s an android app.
Good luck

Mbrian

[SunsetRunner]

Result great
Mine did not but glad it was good for you

Mbrian

[SunsetRunner]

This one is for sure
All settings go onto a android phone download app do all the settings you need then close the app switch phone off then treat as norm through Apple app.
Borrow a phone log in as normal do settings then delete app after.

Mbrian

[SunsetRunner]

You might need to delete your account pre new account check manual

Mbrian

[SunsetRunner]

Same as
Borrow or use android phone log into you account
Do all your settings
Remove or turn off your android
Then sync with apple app
Hope this helps

Mbrian

[ambogdan]

Thanks!  I already tried all their suggestions, but it still does not pair with the phone. I'm going to try the Android workaround and see iff it works. 

[ambogdan]

Thanks! This seems to be the last option I can try. Nothing else has worked!  

[ambogdan]

You are lucky! 🙂 I tried it but did not work. I just hope Fitbit is going to do better at solving this problem. From what I see there are many issues related to iOS 15.3 & Charge 3. 

[SunsetRunner]

Just remember it’s the strings that appears to be the problem which is why you need android.
How much of the restriction to Apple app is for you to assertion.
We all use the amount of quality of any app to our usage.
Good luck

Mbrian