Charge 3 won't pair or sync

[TOMMY7448]

Have had the Charge 3 since December. 6-8 times, I've had to remove device and enter it again. 

Now, I can't even do that. It won't pair or sync. My phone recognizes the fitibit but can't pair with it.

I really regret wasting my money on this junk.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @TOMMY7448.

I am sorry to hear your Charge 3 won't pair or sync. Thank you for providing the additional details. I totally understand how you are feeling and I am here to help. If your device is not paired to your Fitbit account, I recommend doing the following:

1. Remove the tracker from the Bluetooth settings on the phone.
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. See this link.
4. Force quit the Fitbit app.
5. Reboot your phone and restart the tracker by following the steps from this help article.
6. Open the Fitbit app and try to set up your tracker again:

• Tap the Today tab, and tap your profile picture.
• Tap Set Up a Device.
• Choose your device and follow the on-screen instructions to continue.

For complete troubleshooting instructions, see Why can't I set up my Fitbit device?

Let me know how it goes, I'll be around. 

[Mads82]

I am experience the same issue with the Google Pixel 3xl. I have run through the steps above and no dice. app finds my charge 3 but then is unable to connect. 

[AmyW79]

My charge 3 has not synced in 10 days and prior to that would only sync every other day for 5 days. I have contacted Fitbit multiple times. They just keep telling me they are aware and working on it. I have uninstalled the app, and done all of the “recommended” steps to try to fix the issue, but nothing works. I am ready to throw the Fitbit away 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mads82 @AmyW79.

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I appreciate your troubleshooting efforts. 

@Mads82 Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@AmyW79 I am sorry that you are going through this situation, I understand how you are feeling and appreciate your feedback. Thank you for contacting our Support team regarding this issue. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

I'll be around if you have any questions.