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Charge 3 won't pair with Android device

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‎04-05-2021 08:59 - last edited on ‎04-05-2021 09:08 by Fitbit Moderator

‎04-05-2021 08:59 - last edited on ‎04-05-2021 09:08 by Fitbit Moderator

With the help of fitbit support I managed to get my phone to communicate with my Charge 3 and send a pairing code, but the Charge 3 still won't communicate back. After trying to re-pair with 2 different Android devices several times, my Charge 3 has now added insult to injury by displaying an incorrect time; it now no longer even works as a watch! I haven't been able to sync since beginning of March and have tried all the usual stuff I've found on YOUTUBE.  Any other ideas?

 

 

Moderator edit: subject for clarity

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‎04-05-2021 09:07

‎04-05-2021 09:07

Hello @Strangewinter Welcome to the community forums. 

 

Thank you for the information and for the troubleshooting steps you've tried prior to posting. I'm very sorry for this experience and I appreciate the time you've taken to report it.

 

I'd like to let you know that I was able to see that you've reached out to our Support Team. Since you have received assistance from them, I suggest you to update your case for further assistance or if you have any additional questions about the outcome of your case. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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