04-05-2021
08:59
- last edited on
04-05-2021
09:08
by
WilsonFitbit
04-05-2021
08:59
- last edited on
04-05-2021
09:08
by
WilsonFitbit
With the help of fitbit support I managed to get my phone to communicate with my Charge 3 and send a pairing code, but the Charge 3 still won't communicate back. After trying to re-pair with 2 different Android devices several times, my Charge 3 has now added insult to injury by displaying an incorrect time; it now no longer even works as a watch! I haven't been able to sync since beginning of March and have tried all the usual stuff I've found on YOUTUBE. Any other ideas?
Moderator edit: subject for clarity
04-05-2021 09:07
04-05-2021 09:07
Hello @Strangewinter Welcome to the community forums.
Thank you for the information and for the troubleshooting steps you've tried prior to posting. I'm very sorry for this experience and I appreciate the time you've taken to report it.
I'd like to let you know that I was able to see that you've reached out to our Support Team. Since you have received assistance from them, I suggest you to update your case for further assistance or if you have any additional questions about the outcome of your case.
See you around.