Charge 3 won't pair

[bmacsdc]

Trying to pair new Charge 3 with Samsung S8. The Bluetooth sees the Charge 3 but doesn't pair successfully. I have tried 2 ways, without success:

- Restarted both the Charge 3 and phone

- Fitbit app account page, tap on set up a new device, select Charge 3, tap on 'set up your Fitbit Charge 3' and nothing happens. Any suggestions?

Moderator edit: subject for clarity

[Daniele77]

I am kinda mad about this whole situation. I am trying to turn on notifications on my fitbit charge 3, and a button pops up that says bluetooth pairing required. I push “set up” and wait about ten minutes for the fitbit to pair. Then the screen says, “bluetooth pairing failed.” This happens every time I try to turn on notifications or “all day sync”. I tried restarting my fitbit, restarting my phone, deleting and re-downloading the app, and erasing all of the data on my fitbit. I am really considering returning my fitbit. I really wish it would work, so I am a little upset about this. Does anyone know how to fix this situation with a fitbit charge 3 and an iPhone SE?

[SunsetRunner]

It will be a year 10/9/18 for me. I have on my iPad over hundred corespondents with FitBit community over not pairing, my phone does the same as yours when I try to pair. Have sent photos to them to show what comes up on my phone, it says to pair and I want receive notifications! Good luck haven’t had much.

Sent from my iPad

[Daniele77]

Thank you! At least I know I’m not the only one.

Sent from my iPhone

[majician]

For me, on the charge 3 I scrolled over to 'settings' > 'about' > 'clear data'. After that I went to 'settings' 'about' and chose reboot. 

After doing this I was finally able to pair with my phone again.

[Daniele77]

Thanks for the advice. Do you do this in the fitbit app or in the settings app?

Sent from my iPhone

[SunsetRunner]

Never been able to pair mine!

Sent from my iPad

[SunsetRunner]

Settings!

Sent from my iPad

[Fabriglas]

Settings>about>reset or clear user data. Then plug in watch to power and
try pairing again

[-Trish-]

Not only have I tried all of these so-called "solutions" which have never worked, but I have also owned 3 other Fitbit products that worked just as they should have, and bought 4 others for family members who never had a complaint. This is a problem with your product, the Charge 3. 

And by not owning up to it and doing something about it, you are truly risking the loss of your customer base. Because I have to tell you, after having spent as much money with Fitbit as I have, and now owning a product you aren't standing behind, my immediate thought is that this will be my last Fitbit product. My next purchase will be an Apple watch.

[SunriseRun56434]

Amen. I was a long-time customer. The Charge 3 will be/was my last ever purchase from the company.

[-Trish-]

I’m sorry to hear you’ve had this same trouble, but I was certain I couldn’t be alone. I’ve done nothing different with my Charge 3 than I’ve done with any of the previous iterations. For instance, even though it’s supposed to be safe in water, I nevertheless wouldn’t risk it; I’d take it off. I’d been a previous ambassador for the brand, but not now. You can’t tell me they didn’t know this about their product before releasing it. Instead of fixing the glitch, they probably rushed production for the holiday season. What a gift to loyal customers.

[Daniele77]

I hear lots of people were not satisfied with the charge 3. I have a feeling I am going to be getting the charge 2.

[SunsetRunner]

Your not alone, will never invest in another one!

Sent from my iPad

[SunsetRunner]

Not ever again foe me!

Sent from my iPad

[-Trish-]

Yes, do it. I loved everything about the Charge 2, except that I sweat an awful lot and the moisture sometimes interfered, I believe, with readings. This is why I wanted the Charge 3. Since it was supposed to be able to be used in the water, I thought surely the sweat wouldn’t harm it.

Stick with the Charge 2, for sure.

Sent from my iPhone

[Renac]

That will be directly from your fitbit device.

[SunsetRunner]

So I have to eat this charge 3!

Sent from my iPad

[Daniele77]

What?

Sent from my iPad

[mstickles]

ryanjh02, you're a lifesaver. I had tried everything in Fitbit's help/troubleshooting sections and most of what people in the forum had suggested (wasn't willing to do a data wipe), to no avail. Force stop did the trick instantly; it synced up again as soon as I relaunched the app.

[SunsetRunner]

My phone and IPad it’s not paired to charge 3 for almost two years! I’ve cleared out everything and reapplies the app still want pair!

Sent from my iPadd