10-19-2018
15:30
- last edited on
11-22-2018
03:34
by
AlejandraFitbit
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10-19-2018
15:30
- last edited on
11-22-2018
03:34
by
AlejandraFitbit
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Trying to pair new Charge 3 with Samsung S8. The Bluetooth sees the Charge 3 but doesn't pair successfully. I have tried 2 ways, without success:
- Restarted both the Charge 3 and phone
- Fitbit app account page, tap on set up a new device, select Charge 3, tap on 'set up your Fitbit Charge 3' and nothing happens. Any suggestions?
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
07-19-2019 23:16 - edited 07-20-2019 00:07
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07-19-2019 23:16 - edited 07-20-2019 00:07
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I got sent a new charge 3 to replace an old one and the new one wont pair at all
Is there a user solution other than just to return the device?
Things I've tried:
Also I can't find live chat on the Fitbit website - is that not available in the UK?
07-19-2019 23:46
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07-19-2019 23:46
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Sent from my iPhone

07-19-2019 23:47
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07-19-2019 23:47
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Sent from my iPhone

07-20-2019 00:01
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07-20-2019 00:01
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Can you tell me thier UK number? I cant find it on the website

08-07-2019 09:21
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08-07-2019 09:21
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Thank you so much that (deleting data on the fitbit) worked immediately I'd spent hours restarting, reinstalling etc.
08-07-2019 09:39
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SunsetRunner
08-07-2019 09:39
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08-11-2019 19:32
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08-11-2019 19:32
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08-12-2019 04:57
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SunsetRunner
08-12-2019 04:57
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08-12-2019 16:16
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08-12-2019 16:16
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08-12-2019 16:18
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08-12-2019 16:18
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08-12-2019 17:35
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SunsetRunner
08-12-2019 17:35
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08-13-2019 13:20
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08-13-2019 13:20
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Update: after calling fitbit support they sent me a new one. .....and Fedex delivered it to the wrong house. So they sent me another one to be delivered to a fedex office where i would pick it up.....Fedex lost it in transit.... They sent me another one to another address...... Finally got delivered, fedex sux!

08-13-2019 14:10
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SunsetRunner
08-13-2019 14:10
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08-17-2019 04:56
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08-17-2019 04:56
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Your canned responses are just awful. Weak. Zero effort. Useless. I'm so happy to see "problem solved" then so let down to see a useless link that doesn't give step by step fixes. You just link a pre canned response.
12-23-2019 04:45
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SunsetRunner
12-23-2019 04:45
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How is this solved? I have done everything that was mentioned and I'm still seeing, "Couldn't pair. Check settings for this device and try again." Funny thing, there are no settings for it unless I can sync it to the app. I can't sync it to the app because I can't pair it with my phone. I can't contact Fitbit because support seems to come in the form of a Twitter post (Ick. I hate Twitter). Zero problems with my device until today. Ready to ignore warranties and just smash it against a wall/floor/brick/anything hard really.
12-23-2019 05:13
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12-23-2019 05:13
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Honestly, I hate to say it, but after the second device and several hundred dollars that I had invested in, I finally gave up on Fitbit. I had been a loyal user since 2012. They have had plenty of time to rectify this and plenty of complaints. It became clear to me that what was once THE premier company in this field, just no longer cares about their customers. Since, switching to another brand, I can't tell you how happy I am. I purchased a Garmin and have had zero problems. It does everything the Fitbit used to. There are also plenty of other brands out there as well. I would recommend shopping around. I don't want to sound like a shill for Garmin, it just happens to be the one I switched to and I love it. I'm sure there are other brands that will meet your needs as well. All I can say is good bye and good riddance Fitbit!!!!!
12-23-2019 05:23
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12-23-2019 05:23
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02-05-2020 19:31
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02-05-2020 19:31
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Nope didn't work for me. I didn't want to clear user data but thought I would try cuz it worked for someone else. Nope!!! This is 2nd Fitbit I've had that just stopped pairing with my phone out of the blue, no rhyme or reason, just stops. Piece of crap, they charge way too much for something that works for a month!!
03-15-2020 06:21
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03-15-2020 06:21
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1) Go to Fitbit App on device you want to pair
2) Open Account ( top left corner - account settings)
3) Chose Advanced Settings (scroll to bottom to find)
4) Turn on Automatic Location
Paired right away after I did this.
03-15-2020 11:41
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SunsetRunner
03-15-2020 11:41
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Sent from my iPad

