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Charge 3 won't provide accurate GPS data

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‎11-22-2020 04:57 - last edited on ‎11-23-2020 04:21 by Fitbit Moderator

‎11-22-2020 04:57 - last edited on ‎11-23-2020 04:21 by Fitbit Moderator

Since upgrading my phone I am  unable to get accurate  gps.

 

 

Moderator edit: updated subject for clarity

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‎11-23-2020 04:20

‎11-23-2020 04:20

Hi @GAMc, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 is not providing accurate GPS data after upgrading your phone.

 

Please restart your Charge 3 as described in this help article. After this, check out this help page, which explains how the GPS feature works and it also provides some troubleshooting steps for you to try.

 

Finally, monitor your workouts when using the GPS feature and see if it provides accurate data.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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