Charge 3 won't receive notifications

[Deedee3370]

I made the mistake of updating my charge 3 and now I do not get any notifications of calls, texts, or apps.  I have restarted my phone, changed the clock face, checked notifications, to no avail.  I'm so disappointed not that I am reading alot of people are having same issue and its been months.  My next purchase will be the Apple Watch if this does not get fixed immediately.  

Moderator edit: updated subject for clarity

[Rich_Laue]

Have you checked the Charge 3 to see if notifications are turned on. I'm not sure what type of phone, but is the Fitbit app is up to date? 

[MarreFitbit]

Hi there @Deedee3370, welcome to the Community Forums. I'm sorry to hear that you're going through this situation. We appreciate you've taken the time to troubleshoot the situation.

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

Please check what @Rich_Laue recommended and make sure that your Fitbit app is updated to latest version. If you recently updated to iOS 13, you may have to adjust some settings on your iPhone or iPad. For more information, see: How do I get notifications from my phone on my Fitbit device?

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[Kariskorner01]

Spoiler

I've been trying for weeks to get my notifications on my phone.  Even chatted, they said it was a known issue.  Wish they would get it fixed.  This watch wasn't cheap and I bought it specifically so I could receive notifications. 

[MarreFitbit]

Hi there @Kariskorner01, welcome on board. I totally understand how you feel. Rest assured that our Team is working to get this solved very soon. 

Let me know if there's anything else I may do to help you in the meantime. 

[Deedee3370]

Hello,

I actually got my Fit bit receiving calls and text alerts again.  I have an Iphone 7 Plus.  After hard reboot and still not working, I decided to turn off the Blue Tooth then turn it back on.  When I did this, my Fit Bit started to work again.  I get all the notifications and it is still working today.  That is my suggestion to everyone else who is having these problems.  

[MarreFitbit]

I'm glad to hear that you're receiving notifications again. 😊 Thank you so much for sharing the steps that worked for you. 

Let me know if there's anything else I may do to help you in the meantime.