Charge 3 won't receive notifications

[Steven545]

I have my phone set up to notify me from simple alerts like texts and emails. Sometimes it will notify me instantly, other times it will take 30 seconds or so. Often times it won’t ever give me an alert at all.

My phone is always in my pocket, so it’s always in range. No my phone is not on do not disturb and yes I am sure the settings are configured correctly for the alerts to be popping up. But it is very inconsistent for me.

Is this a common problem for the charge 3 or should I seek a replacement?

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Steven545.

Thanks for troubleshooting this notifications issue. If you are having problems with this feature, I recommend taking a look at the help article: How do I get notifications from my phone on my Fitbit device? and follow the instructions provided there.

Let me know the outcome.

[Aprilny41]

I have been having the same issue the last week or so.  All of sudden I am not getting any notifications to my Fitbit.  I’ve tried all the suggestions found on this Forum and in FAQ...nothing has worked.

Im a bit disappointed as my Fitbit is less than 2 years old and has stopped working.

[AlejandraFitbit]

Hey @Aprilny41, welcome to the Forums.

I understand how are you feeling and appreciate all the efforts in trying to fix this notifications issue. Can you please tell me which phone you have?.

I hope to hear from you soon. 

[TerriF20]

I have the same problem with my charge 3. No notifications at all for past few weeks. I have tried all the suggestions and rest my Fitbit. I have iPhone XR . My Fitbit is less than 1 year old and I have already replaced it once for another issue 

[AlejandraFitbit]

It's great to welcome you, @TerriF20.

Thanks for troubleshooting this notifications issue and for letting us know about this problem. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

[Aprilny41]

iPhone XR

[Walkinggirl60]

I am having exactly the same problem and have a Samsung Galaxy J3

[Mawgan]

I am having the same Issue with my charge 3! I have tryed everything suggested above. The app keeps telling me to restart my phone (Huawei P30 Lite) but no matter how many times I do this, the notifications just don't work at all! It is getting quite frustrating if I'm honest. Any help or suggestions as to what to do??

Thanks

[Walkinggirl60]

I uninstalled the fitbit app and then reinstalled. After resetting all my
notification preferences it is working fine. Give it a go.

[Aprilny41]

Thanks will try that

[staceyqbc]

Didn't work for me . Update: my Fitbit was on DND (do not disturb). Works fine now

[staceyqbc]

Figured out my own issue. It was on DND (do not disturb).

Maybe yours is too?

[Aprilny41]

No not that.  I’m getting notifications for apps now but not calls and texts