Charge 3 won't receive notifications

[MrsZT]

I have a new Fitbit & I don’t seem to be able to get my notifications to work properly. I stood by the phone & rang it (from another phone) but no notification on my Fitbit (Charge 3). Is it supposed to work when the app on my iPhone is closed down?

As a separate issue but still relating to notifications - even when app is open I can’t get notifications if I’m in the next room (about 10ft away with doors open). I have tried all the fixes but doesn’t make any difference. Please help or tell me if this is just how it works.

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @MrsZT.

Thanks for troubleshooting this notifications issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.