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Charge 3 won't receive notifications

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‎07-29-2020 01:39 - last edited on ‎09-23-2020 11:23 by Moderator Alum

‎07-29-2020 01:39 - last edited on ‎09-23-2020 11:23 by Moderator Alum

I have a new Fitbit & I don’t seem to be able to get my notifications to work properly. I stood by the phone & rang it (from another phone) but no notification on my Fitbit (Charge 3). Is it supposed to work when the app on my iPhone is closed down?

 

As a separate issue but still relating to notifications - even when app is open I can’t get notifications if I’m in the next room (about 10ft away with doors open). I have tried all the fixes but doesn’t make any difference. Please help or tell me if this is just how it works.

 

 

Moderator Edit: Clarified subject

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‎09-23-2020 11:24 - last edited on ‎11-06-2025 09:08 by Fitbit Moderator

‎09-23-2020 11:24 - last edited on ‎11-06-2025 09:08 by Fitbit Moderator

It's great to see you around, @MrsZT.

Thanks for troubleshooting this notifications issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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