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Charge 3 won't respond

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‎01-31-2020 07:57 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-31-2020 07:57 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

This morning a car pulled out in front of me while I was biking. After the collision (a few hours later), I noticed that my Fitbit was no longer responding to swipes and pinching the 'button' would cause the usual vibration and would turn the screen on but would not turn it off and holding would not open the settings. I tried to reset it by putting a pin in the small hole - turns out this is the altimeter. The watch is now just a blank screen with no response to swiping or the side button. It became quite hot for a bit but has now cooled down. Putting it on charge for ~ 10 mins has only caused it to heat up again. Does anyone know how to help?

 

 

Moderator edit: updated subject for clarity

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‎02-01-2020 09:14

‎02-01-2020 09:14

Hi there @Benzoid, welcome to the Community Forums. Thanks for the details provided and for trying to fix the issue. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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‎03-17-2020 14:37

In response to MarreFitbit

‎03-17-2020 14:37

Hi, this is also happening to mine. We wanted to reset it because my watch is not notifying me of calls/texts, and my husband put something in the pin hole. The screen is now blank and we can’t turn it on. Are we able to fix it?

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