Charge 3 won't restart

[cpizzy92]

Hello,

This is my wife's charge 3.  Mine works fine. I have read relevant posts and tried several times to wake it up without success.  I have done it before too. Now, I actually get various results but am never able to connect my phone, a Samsung Galaxy  S10 sw up to date.

On an unrelated issue, my ATT had my wife reset the bluetooth so the Charge 3 is already "forgotten".

After power restart, I get the horizontal line but after redocking no display comes up. If I press the button while still docked sometimes I get a display that looks like a QR code, is just pixels on a white background.   I tried to change the clock face, but my phone will not pair with the fitbit.

I tried the pairing instructions, but when I go into Notifications, I don't get the pop-up to pair the phone.

The app says last synched on 10/11 and that it needs a SW update.  I tried to update the SW but it also can't detect the device.   

After power reset, I do see it listed in the phone's bIluetooth settings menu, but going back to the app it still won't connect. 

I should mention I've been trying to reset this multiple times over the last few days.  One time I actually got the display to briefly show, but it went dark again.  Two times I got a happy face, but never anything else.  Sometimes, after reboot is is just dark but when I press the button it vibrates until I let go.

Can you help my sick friend?  my wife wants to count her steps! 

thanks

[AlvaroFitbit]

@cpizzy92 It's great to see you in the Community! 

Let me help you with your wife's Charge 3 not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.