Charge 3 won’t restart

[Samk555]

My fit bit charge 3 won’t restart. I plugged it into the charger and pressed the back button for 8 seconds. 

Moderator edit: Updated  subject for clarity and label. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Samk555. Thank you for letting us know about the steps you have followed in order to restart your Charge 3.

Please confirm that you have followed the mentioned steps this way:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Keep on visiting the forums.