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Charge 3 won't scroll

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‎11-09-2020 10:28 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-09-2020 10:28 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

My Fitbit is charged, yet when I turn on the charger, I can't scroll up or down. Shows time date miles and steps but that is the only screen I have. Everything works fine on my phone.

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‎11-09-2020 13:49 - edited ‎09-19-2023 05:33

‎11-09-2020 13:49 - edited ‎09-19-2023 05:33

Hi there @Turdeen, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen stopped scrolling after you charge it. Thanks for the details provided in your post, I'll be glad to help you.

If you haven't done so yet, I'd recommend restarting your Charge 3 by following these steps: How do I restart my Fitbit device?

If the restart doesn't work and since your tracker is still syncing as per your post, I suggest trying to change the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot scroll the screen this process. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-09-2020 13:49 - edited ‎09-19-2023 05:33

‎11-09-2020 13:49 - edited ‎09-19-2023 05:33

Hi there @Turdeen, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen stopped scrolling after you charge it. Thanks for the details provided in your post, I'll be glad to help you.

If you haven't done so yet, I'd recommend restarting your Charge 3 by following these steps: How do I restart my Fitbit device?

If the restart doesn't work and since your tracker is still syncing as per your post, I suggest trying to change the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot scroll the screen this process. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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