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Charge 3 won't setup

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‎07-26-2020 22:39 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-26-2020 22:39 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

I received a replacement Charge 3 and I initiated the initial connection process. I connected it to my phone and pressed in the 4 numbers on my fitbit screen. The connection got to around 75% complete and then the watch vibrates and an ! appeared on it. My phone then said there was a problem and prompted me to abort. Ive repeated this process many times.

1. I restarted the fitbit by holding down the side button while it’s plugged into the charger.

2. Ive updated my phone and fitbit app.

3. Ive restarted my phone.

4. Ive turned bluetooth off and on again.

5. Ive deleted the app and previous watch from my phone.

 

The fitbit still won’t connect. Can I get some help please? It’s very frustrating.

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 09:00 - last edited on ‎05-13-2025 04:29 by Fitbit Moderator

‎08-03-2020 09:00 - last edited on ‎05-13-2025 04:29 by Fitbit Moderator

Welcome to the Community, @Djbrownruns.

I understand how are you feeling and appreciate all the efforts in trying to fix this setup issue. If you are having problems pairing your unit, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and make sure you have followed the instructions provided there.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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