Charge 3 won't swipe

[brandicandy0825]

All of a sudden, I cannot swipe the screen on the actual device. It still tells me the time, but I can't swipe to the left for the clock or alarms, or up to check my steps. Or anything. What could be the problem, and how do I fix it?

Moderator edit: subject for clarity

[NellyG]

Hi @brandicandy0825  Try restarting the Charge 3 several times and also try a Long Restart. If neither of those fixes it please come back here.

Restart your tracker

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

[AlejandraFitbit]

A warm welcome to the Community, @brandicandy0825 and @NellyG, thanks for the input.

I was able to see here that our friend @NellyG provided some instructions in order to fix this swipe issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. 🙂

[tpoggv]

Hi Prem Nath,

We'd be glad to assist you with the Blaze's cracked screen issue. 

Please be advised that cracked, scratched screen or any cosmetic damages is not covered with Fitbit's limited warranty. For more information about our warranty policy, you may visit https://www.fitbit.com/legal/returns-and-warranty.

To confirm your the tracker's warranty status. Please let us know the following information:

-When you purchased the Fitbit device (or if it was a gift, when you received it)
-The retailer where you purchased it (if you purchased from fitbit.com, please provide the email address used at checkout)
-Country where you currently live
-If the device is from an employer, let us know the company name and when you received it

We look forward to hearing from you. Let us know if you have additional concerns.

Sincerely,

Genesis D. and the Fitbit Team

Dear Madam/Sir

Thanks for your email, the said watch was purchased by my Son in year 2016 and he was very happy with it, unfortunately in March 2019 he mate with road accident in which front glass/screen of Fitbit watch got damaged. I am not asking for any warranty just I want my watch should get repaired on chargeable basis.

I am resident of Bilaspur,Chhattisgarh, India. PIN 495009. Mobile No 9479218765.

I will be tankful for your kind support in this regard.

Best Wishes.

Still I am hopeful to get solution of my above issues.

Regards

[3LabradorMum]

I had my Charge for one day less a month and it wouldn't swipe left or right of up and down.  I went to the fitbit site and chose the charge 3 icon.  I typed in the issue and found a lovely had the same issue.  She said to connect the device to the charger and hold the button down for fifteen seconds.  The screen went blank for about 5 seconds and then the smiley faced appeared.  This reset my fitbit and now it is working again.