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Charge 3 won't swipe

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‎10-07-2020 20:22 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

‎10-07-2020 20:22 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

I've tried reset, clock face change, and long reset as well several times. After any of these, the touch is working, but only for a little while. A minute later it's not responding anymore, loosing it's touch sensitivity completely. Only the side button press and the activity tracking is working.

 

Unfortunately I can't even use the silent alarm, since it's not possible to set up from the application anymore. Is there any solution for this?

 

 

Moderator Edit: Clarified subject

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‎10-08-2020 12:24

‎10-08-2020 12:24

Welcome to the Community, @Balinth.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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