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Charge 3 screen not working

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‎10-11-2020 13:40 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

‎10-11-2020 13:40 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

My charge 3 screen went blank yesterday. It is still syncing with my phone and buzzes when I receive a text or an alert. I’ve tried the long restart and the best I get is a pixelated screen that I cannot read even if I reset clock. Please can someone let me know how to fix this problem. 

i have photos of the screen but I can’t work out how to attach them to this message. 

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‎10-13-2020 08:30 - last edited on ‎06-21-2025 07:51 by Fitbit Moderator

‎10-13-2020 08:30 - last edited on ‎06-21-2025 07:51 by Fitbit Moderator

@LouPurplePony It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-13-2020 09:27

In response to AlvaroFitbit

‎10-13-2020 09:27

Unfortunately my Charge 3 face isn’t lighting up.Everything else appears to be working from what I can tell on my Fitbit app.

Sent from my iPhone
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