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Charge 3 won’t switch on

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‎06-08-2021 09:07

‎06-08-2021 09:07

Hi

My charge 3 device won’t turn on, I have tried to reset but nothing happens. I have placed it  on charge and pressed the side button and get feedback from the device but after that nothing. 
From the app also it’s not detecting the device too. Can someone help me?

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‎06-08-2021 18:40

‎06-08-2021 18:40

Welcome to the Fitbit Community, @clarissa.p.fern.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

See you around.

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