Charge 3 won't sync and loses time

[Deb-Paul]

• I have a charge 3, that I bought only one and a half year back. But it does not synchronize. Most of the time I got a message that “Devise not found” or “Failed to synchronize”.
• The clock is not reliable. Once it is in the charging station, it runs ok. But once it is removed from the charging, the clock runs slow by 8 min per hour. So, it is very dangerous to rely on this clock, as one can miss important meetings / appointment.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Deb-Paul, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been having with your Charge 3, I understand where your concern is coming from and how you must be feeling. Thanks for already trying to solve the issue prior to posting here. 

I've seen that you contacted our Support Team regarding this and they tried helping you. If you have any questions about the resolution of your case, feel free to contact them back for a further explanation of the information you were provided or you can also check our warranty policies here for a better understanding.

Have a nice day! 

[Deb-Paul]

Thanks for your post.

Yes, I contacted the support team, and they were not able to solve the problem, 

It is very disappointing that $150 watch stopped functioning after a year. It shows that Fitbit has a very poor quality. Support team offered me a coupon. But I decided not to buy any more Fitbit device. 

I also talked to other users, most them have similar experience,  

[CRPowers]

Hi Deb-Paul,

What did the support team tell you to do to try and fix it? Mine has just suddenly stopped syncing and it's about 5 min slow.

Thanks!

Cheri' Powers

[Deb-Paul]

Hello Cheri' Powers,

The support team reset my Fitbit. Also, from my phone blue tooth connections, the device was removed and reinstalled. But still it didn't work. I talked to other Fitbit users and looked into online review. These are very common problems with Fitbit and I think Fitbit doesn't have any solution.

Good luck. 

[Rach186951]

I have the exact same issues and mine is only 5 months old. Tried to delete the app, restart the watch reset my wifi, turned all other blue tooth devices off and everything else. Mine is now running 20 minutes slow, very disappointing. I have now cancelled my subscription because I am not paying for something that doesnt work correctly and sending it back. I will go as high as I have to and a coupon will make no difference. Cant get through to customer support either.