Charge 3 won’t sync and won’t pair after removing it

[jlpayne]

I know there are only like 3 people that have this device right now, but if anyone else that has it can check...is yours syncing ok? Mine last synced 4 hours ago and when trying to force a manual sync it wouldn’t get past “looking.” I tried the usual fixes - turning bluetooth off and on, removing the C3 from the app and my phone and attempting to re-add it, power cycling my phone...nothing works. The user manual says to press the side button for 8 seconds to reset, but all that does is bring up the screen wake/notifications toggle screen. Just issues due to it being new/unreleased, or is it possible it crapped out on me already?!

[davebenz]

Yes, sad. Once again it is not syncing and I’ll have to jump through the hoops.

[pjfarr]

@Kaisercat 

I've had a Charge 2 for almost 2 years now and never had this syncing problem. So the aggravation of the newer Charge 3 was a shock. I only decided to give it a try because my Charge 2 wasn't holding a charge as long as it used to and the Charge 3 was supposed to be waterproof. After returning the Charge 3, I went back to using my trusty Charge 2 and have learned to appreciate it all over again. 😉 When it's time to get a new one, I'll get another Charge 2.

I think the problem was that they wanted to get the Charge 3 out in time for Christmas and it wasn't ready.

[Kaisercat]

I really like my C3 and understand your concerns and how you remedied them. Maybe you will buy the Charge 4 when it comes out? They will discontinue the Charge 2 I’m afraid to say!

Sent from my iPad

[lizarddrinking]

My problem is even more basic, I fear.  I had a Surge, which worked fine and connected, and synched reliably. I got a Charge 3 for Christmas. I have a MacBook Air, and I can't even get the Charge 3 to connect.  I looked a few other places where the tech people said you have to have a Mac equipped with Bluetooth LE (BLE).  My MacBook Air is so equpped (as are, I found, all MacBook Airs from 2013 or so).  But I go to the Fitbit Connect app,, click Setup a New Device, click Existing User, login successfully, get to Tell Us About Yourself, click Update Profile, get to Which Fitbit tracker are you setting up and find that at the bottom it says the following:  "*Mobile setup only: Ionic, Versa, Aria 2, Ace, Charge 3."  It does not allow me to even click Charge 3 and get any response.

I have deleted all my former Fitbit devices from my computer and Fitbit Site, which was also suggested by some, but to no avail.

Sorry to change the subject a bit, but is there anyone out there who has experiened a similar roadblock?Any suggestions gratefully accepted.

Cheers

[pjfarr]

@Kaisercat 

Costco and Best Buy currently still have them, and they're cheaper now! Maybe I'll grab a couple 😁.

As far as a Charge 4 goes, next time I will wait and watch these forums before committing. Fool me once, etc...

[JEMswiw]

So excited to track my swims. It is working again but very spotty. I bought from Fitbit directly since i did same with my Charge 2. Really wish the 3 would work more reliably.  Not sure what to  do since I cant return to a store. Just want it to work.  Like that its smalller then apple Watch .., Jem

[Kaisercat]

Right on! My C3 looks cool too.

Sent from my iPad

[pjfarr]

---

@Kaisercat wrote:
My C3 looks cool too.

I'll give ya that! The Charge 3 does have a much better look—it's sleeker, has a sharper screen, and feels more durable. My Charge 2 looks and feels like a toy in comparison. I was really disappointed I had to return the Charge 3, but I won't spend my money on something that provides me with more aggravation than joy.

I do find it intriguing that some users apparently are having no issues at all with syncing. I wonder if a small batch of "good" ones got out after the rest that were all faulty. 🤔

[DavideFitbit]

Thank you for your feedback @Kaisercat , and for sharing the steps that have worked out for you. 

Thank you for the update as well @Ellekins88, it's great to know that you were finally able to pair it. Let me know if you experience any trouble in the following days to sync your data.  

I'm sorry to see you've been having trouble to sync your Charge 3 to your phone @PearJen, @firebits,  and thank you for confirming that you already contacted Customer Support. Could you please also check if the phone you're using is currently present in the list of compatible devices available here?  

@Nicbtx, @Abruno, @davebenz, I can see that you've tried some troubleshooting steps already. Please let me know if you've exhausted all possible troubleshooting options in this article, and if you've also checked if the phone you're using is a compatible device to sync with the Fitbit app.  

@Donnapru, let us know if you experience any trouble again or if you have any questions. Regarding the clear data process, Fitbit devices record detailed minute-by-minute data for seven days, and they can store daily totals for up to 30 days. So you should be able to see recorded information with the device after you sync. 

It's good to know your device is working properly now @Andrew7599, @SunsetRunner , and welcome to the forums! 

@JEMswiw, I can see that other users are experiencing trouble to sync their data to the Fitbit app. Could you please confirm if you're referring to this same topic? Or you having trouble specifically to have your swim activity recorded? Have you experienced this previously, or this is the first time? Are you referring to the activity not being tracker automatically, or using the exercise app? 

Thank you for all the updates and sharing your experience @SunsetRunner, @pjfarr  I'm sorry to see you had to return your device due to these inconvenience. I hope you can return to the Fitbit family in the future.  

I'm sorry to see you had this difficulty during the set up process @lizarddrinking, have you tried completing the set up through a compatible mobile device as requested, and then sync your data using Fitbit Connect?  

I hope this helps, keep me posted. 

[ToniCarr]

Still struggling with this device, but in an irritating  routine which works for me. It will now pair. I just have to manually sync every day.  Tried using for swimming but screen not user friendly. I can set it up to start when I start swimming but can never see to stop it. My first try with this kind of device but not very satisfied with it at all, apart from the fascinating sleep data.

[DavideFitbit]

Thank you for this information @ToniCarr, regarding the swimming activity, do you mean that you're not able to stop the activity directly from the Charge 3 because the touchscreen doesn't work, or the display is unresponsive? 

Also, about the syncing process, could you please confirm if the phone you're using is currently listed here as a compatible device to sync with the Fitbit app? Have you also tried any troubleshooting steps so far? 

I hope this helps, keep me posted. 

[ToniCarr]

Hi DavideFitBit 

Re swimming, I'm getting there. Still learning how to use the product since I received it at Christmas.   Taken me so long to get it to actually connect and sync correctly that I'm settling for manual sync.  I'm actually now able to see my data.  Now I'm starting to look at what the Charge 3 can do.  I've lost patience with all the trouble shooting tips.  Haven't time to spend hours on trying things that may end up with the device in a worse shape. My phone is  Galaxy S7. 

Thanks for your help

[Kaisercat]

What kind of device are you using?

Sent from my iPad

[SunsetRunner]

A  Samsung J3, which is on the list of compatible devices.

[DavideFitbit]

Thank you for the response @ToniCarr, I've confirmed the compatible S7 models are: Galaxy S7, Galaxy S7 Edge and Galaxy S7 Edge Plus, so you should be able to sync regularly. Thank you for confirming that you're now able to see your data. Let me know if you experience any trouble to sync data again.  

You can find other useful information for this product in the User manual and this article as well. 

Keep us posted with any specific questions you may have. 

[SunsetRunner]

Motorola Droid Turbo

[MarreFitbit]

Hello @SunsetRunner, thanks for getting back and for letting us with the name of the mobile device you're syncing with. 

If you're still having syncing difficulties, I'd recommend taking a look at: Why won't my Fitbit device sync? 

Please feel free to reply back to your support case as it seems that you did not reply to the last email you received from Customer Support. They will be more than glad to further assist you. 

Hope you have a nice day! 

[Nicbtx]

Hi-

I’ve tried the suggested solutions in this post. None allow the sync to continue past a few days.  I have an Apple 7 plus - software and apps fully updated.

[ToniCarr]

Thank you DavideFitbit.  I can sync but have to do it manually.   It will never autosync. 

[loreenl]

I had the exact same problem. Tried troubleshooting for days and then got so fed up I went to bring it back to the store. It was after 30 days so Kohl's wouldn't take it back. I just called tech support and the woman had the nerve to tell me that I removed it and the device doesn't just unsync itself. Then she told me I never set it up to my email (even though it was set up and worked for several weeks). I had a charge 2 beforehand and never had an issue and only got the charge 3 for the waterproof factor. I now have to call back since it wasn't charged over 50% at the time that I called. I'll let you know if they are able to resolve the issue, as I did all of the trouble shooting recommendations and nothing worked.