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Charge 3 won't sync, is there a problem as I see others with same problem . Thank you

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‎06-15-2020 12:02 - last edited on ‎09-16-2020 10:22 by

‎06-15-2020 12:02 - last edited on ‎09-16-2020 10:22 by

My charge 3 won't sync,  is there a problem as I see others with same issue , 

thank you for 

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‎06-15-2020 17:41

‎06-15-2020 17:41

Yes @Brmawi if you have restarted your tracker, then the problem is on your unknown phone.

Without this info have you looked at the help docs?

Also cleared the phones cache and stopped the Fitbit app, the shutdown the phone? Sometimes only the shutdown is needed. 

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