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Charge 3 won't sync with computer

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‎05-01-2020 13:28 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

‎05-01-2020 13:28 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

Hi, my Fitbit is syncing fine to the Fitbit app. However on the Fitbit dashboard on the website it says not device is paired. I need it to pair as this connect to my health insurance. Thanks

 

 

Moderator Edit: Clarified subject

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‎07-16-2020 09:16 - last edited on ‎09-11-2025 06:24 by Fitbit Moderator

‎07-16-2020 09:16 - last edited on ‎09-11-2025 06:24 by Fitbit Moderator

It's great to see you around, @Michelle1311.

If your Charge 3 isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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