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Charge 3 won't sync with the Fitbit App

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‎06-02-2021 18:21 - last edited on ‎06-03-2021 04:22 by Fitbit Moderator

‎06-02-2021 18:21 - last edited on ‎06-03-2021 04:22 by Fitbit Moderator

I am done being a slave to this device. Today my charge 3, the screen of which has not worked since shortly after I got the device, would not sync.  I must have tried at least 20 times. My phone is in my hand, inches away from the fitbit on my wrist. Failure after failure. I force stopped the app. Didn't help. After a few attempts at that, I uninstalled the software and then downloaded from Google play store and reinstalled it. What a mistake.  The software that installed is a horrible  "upgrade" to what I had before. It is designed only for a desktop/laptop and it's pretty much unusable from a phone. Most immediately, there appears too be no capacity in this new version to force a sync. So the device whit sync on is own, I can't force a sync, and I can't ready the screen of the device because of the or quality of that element of the device. 

 

Why have I struggled with this device for so long?  

 

I'm done. Good bye Fitbit. 

 

 

 

Moderator edit: subject for clarity/format/word choice

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‎06-03-2021 04:29 - edited ‎06-03-2021 04:30

‎06-03-2021 04:29 - edited ‎06-03-2021 04:30

Hello @tom.mcmahon1116. Welcome to the community forums. 

 

I'm very sorry for the inconveniences that you've experienced and thank you for your feedback, the detailed information and for the troubleshooting steps you've followed. I'd like to let you know that the Fitbit App and your Charge 3 should work correctly if your mobile device meets the requirements listed here. 

 

If your Charge 3 experiences inconveniences to sync, I recommend checking this help article for troubleshooting steps. For the screen inconvenience, you can refer to this thread but if you've followed most of the steps for the syncing and the screen inconvenience, I recommend contacting our Support Team for further assistance. 

 

Note that you can contact them through chat or over the phone and you can click here to get connected. Make sure to explain the inconveniences and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

Regarding your question, I'm not exactly sure about what could be causing the inconveniences, but take into consideration that our Support Team will be able to provide further assistance. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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