Charge 3 sync and time loss issues

[Reanna666]

Hi, 

Again I am having issues with the same things over and over with my fitbit.

This fitbit has been replaced more than 2 times i think. And im getting the same issues. 

Its the charge 3 rose gold LE. 

It stops syncing unless on charge (as of 14/1/2020 its not syncing even on charge) it's thursday now and hasn't synced since Monday and is currently 2 hours behind the right time  and usually when and if it does sync on charge as soon as its off charge it starts loosing time and wont sync.

I've been through all the troubleshooting again and still the same.

Can someone from fitbit please contact me in regards to this as I am pretty over it.. again.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Reanna666 Welcome to the Fitbit Community!

Sorry to hear about this. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

[Reanna666]

Can I please get another ticket sorted please.

Again this replacement is doing the same thing.

Will only sync on charge. Loosing time. It's currently 4:02 and watch says 3:54

Again I've done all resets etc for it..

Im loosing my mind with fitbit honestly.

[WilsonFitbit]

Hello @Reanna666. It's nice to see you around. 

I'm sorry for the experience and thank you for the troubleshooting steps you've followed. If you've completed all the steps from this help article and the inconvenience persists, you can contact our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. 

Please make sure to explain the inconvenience and mention the troubleshooting steps you performed, this way they can review your case and get back to you with a prompt resolution. 

See you around.