Charge 3 won't sync

[Maryann23]

Why does my Fitbit stop syncing 

Moderator edit: updated subject for clarity

[WilsonFitbit]

Hello @iiChiarax3. It's great to see you around. 

I'm very sorry for the experience and thank you very much for the detailed information and for your help in trying to resolve this matter. If none of the suggested troubleshooting steps in this thread have helped, my best recommendation is that you please contact our Support Team for assistance. You can reach out to them through chat or over the phone, but please consider that phone wait times have been a little bit longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[Harmonliz]

My charge 3 is not sync’ing at all today - app update completed also today but it has made no difference 

[WilsonFitbit]

Hello @Harmonliz. Welcome to the community forums. 

Thank you for the information and for the steps you've followed prior to posting. At this time, I'd recommend making sure that you have followed all the recommended tips in this help article: Why won't my Fitbit device sync?

In addition, please make sure there aren't any other devices nearby. Otherwise, please turn off the Bluetooth on those devices. 

Hope this helps. 

[Harmonliz]

Hi Wilsonfitbit - I’m afraid none of your advice helped. There is just one Fitbit in the house and I have tried everything I can think of to reset and recharge my Charge 3. All gave failed - it’s now over an hour out on the time and I cannot get it to update. This has all happened since the update last week. 

[WilsonFitbit · Accepted solution]

@Harmonliz Thank you for your reply. 

I appreciate your help in following the suggested tips. Since the inconvenience has persisted, my best recommendation is that you please get in touch with our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.