Charge 3 won't sync

[Simo67]

Charge 3 won't sync

Moderator edit: word choice

[CharAmberger]

And then what? My blue tooth can’t find the tracker.

[c668]

I did the same thing from following someone elses suggestion. I unpaired it, and then I deleted it from my account. and had the same problem trying to reconnect it

I reset my fitbit by hitting clear user data, I cleared the cache in my fitbit app and forced it closed, restarted my phone and then went into my app and hit set up device and it went thru the motions and finally saw the bluetooth and it connected

[CharAmberger]

Where do I hit “clear user data” ? I don’t see that option in my dash
board of the App or in my Settings on my IPhone.

Thanks for your help!

[c668]

on the charge 3 tracker, swipe left on your clock screen all the way until you get to "settings", then scroll to "about" and it will be in there

[CharAmberger]

Sorry I tried this with great hope and it did not work for me.

[SunsetRunner]

I just did the same thing, Cleared all User Data - then it synced like immediately.

[mommyalmighty]

How do I do that.  I'm worried that won't work, too.  Now I don't have it paired and it won't pair anymore.

[MGale425]

Used this solution, at first it wouldn't find the fitbit at all. Tried resetting my phone, resetting my bluetooth - and finally reset my tracker (putting it in the charger and holding the charge button until the little smiley face shows up).  Finally it was discoverable in bluetooth, and I even got to the point where I input the numbers to pair my tracker - but now it won't connect... just sits on the screen with the pairing numbers, saying "connecting to your Fitbit".  I've tried it twice with the same results.

[mommyalmighty]

That is exactly what I went through.  What a tease.  Almost there, then can't find it again.

[unfitabital]

My charge3 and android phone would sync fine for about 2.5 months. Now the only way I can get it to sync requires disconnecting Bluetooth, clearing the tracker data, rebooting the phone and tracker, and reconnecting Bluetooth.  Then it might sync one time (with no data to send).  IMHO it's become an expensive watch/pulse meter.  After 3 lengthy calls with customer support, they have referred me to a "charge3 specialist" who can only work via email...    Still waiting.

[mommyalmighty]

Currently working with the email people now.  I'm bummed.  I still have my charge 2.  Never had a problem, but wanted the waterproof model to swim with.  Thinking this will have to be returned.

[CharAmberger]

I finally got mine to sync but I don’t know how. I think I deleted the
charge 3, deleted the App, turned off my phone. Then turned on phone,
reinstalled the FB App and adding the Charge 3 in as a new device and then
it synced, I think...

[jjcemery]

Same problem. Every few days charge 3 stops syncing. Today it took several hours for all the information from the last 2 days to sync. I have spoken to Support several times and all they do is deny it and say it is my computer or cell phone's fault. If so many are having the problem, why won't they accept and fix it??? They are comparable to help for Zynga on facebook, and I expected much better. Blaming the customer is not what they are paid to do.

[ak07]

I know the feeling.  Fitbit seems more interested in selling their new products than addressing the problems of their existing devices. Their response to you is interesting, and probably is why they still have to solve my problem with syncing my Charge 3 to my Kindle Fire 8, and give me the answer that "they are working on it".

[JustOne]

Same here.. Can't sync to pc (with dongle) or moto e4.. App version is same as one stated back a few posts ago. How do I find the bt version or if there is an update for it? 

[Risingergraham]

I read your instructions thow o unsync. In my list I see the charge 3 but no ! . 

[CarlaVe]

You need to delete the data from the as well. Then it will connect again.
Good luck! This did the trick for me...

[jjcemery]

It doesn't make a difference, it just works when it works and stops when it stops. I am not doing anything different. I assume it is fitbit making unneeded "updates" that cause the inconsistencies.

[AlejandraFitbit]

Hello all, I hope you are doing well.

I appreciate all the feedback and efforts in trying to fix this syncing issue by yourselves, sorry for the delay in respond.

@Chelm467, @Nooonzio, @SunsetRunner, @Cynciliya, @tiuri, @dabsinpa, @mommyalmighty, @grewal, @CarlaVe, @Casskat96, @CharAmberger, @MGale425, @unfitabital, @jjcemery, @JustOne, @Risingergraham, and @Tammytot, if you are having issues syncing your Charge 3, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

@sherrlit56, @colleenr5050, @ChuckT_2, @scourtney, @Skippienm, @c668, and @amosl, I am glad to hear that some of you returned your Charge 3 or got a new one that is working properly or that just fixed this by yourselves. If there is anything else we can help you with, do not hesitate to post it.

@Chack79, @ak07 and @Gyro77, thanks for these recommendations, I know that our friends here will find them helpful.

This is general, keep in mind that in order to have a successful connection between your trackers and phones, they need to be compatible. If you don't know if your phones are compatible, check our help article Which phones and tablets can I use with my Fitbit watch or tracker?. If your phones are not compatible, you can always try the instructions provided here but I don't guarantee it will work 100%.

Now, if you unpair your devices and want to pair them again but can't do this, follow the instructions in the help article Why can't I set up my Fitbit device?. Just remember that we are moderating this thread for users who can't sync their devices. If you are experiencing other issues or have a feature suggestion or improvement, I encourage you to find a similar thread, check out the feature suggestion board or start a new thread.

See you around. 

[CharAmberger]

I did eventually get my charge 3 to sync with my IPhone and it has
continued to sync. Than you. I almost returned it.

Char Amberger