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Charge 3 won't sync

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‎02-01-2020 10:36 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-01-2020 10:36 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

I haven't used my Fitbit since last March. The device does not sync with my mac, it is charged. I followed the directions for resetting but after holding the button for 8 seconds the smiley face did not come on. Still stuck on the old screen. Can someone help?

 

 

Moderator edit: subject for clarity

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‎02-02-2020 05:59

‎02-02-2020 05:59

Welcome to the Community, @Szanne1.

 

Thanks for troubleshooting this syncing issue. Have you checked if your tracker is paired? If it isn't, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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