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Charge 3 won’t sync

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‎02-09-2020 09:54 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

‎02-09-2020 09:54 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

I’ve tried multiple times to sync my charge 3 multiple times. It’s been working great for months and suddenly doesn’t sync. I removed the device even and added it back. Nothing so far works. 

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3 REPLIES 3

‎02-10-2020 05:43

‎02-10-2020 05:43

Hi there @Lawlessmother, welcome to the Community Forums. I appreciate you've taken the time to troubleshoot the syncing difficulties with your Charge 3 prior to contacting us. 

 

I'd like to confirm all standard syncing troubleshooting steps provided in the article Why won't my Fitbit device sync? have been completed. 


If so, I suggest doing the following:


- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


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‎02-10-2020 06:19

In response to MarreFitbit

‎02-10-2020 06:19

I have the same problem - all steps described have  been taken.  My phone setting was already on location - always.

Nothing works

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‎02-10-2020 07:07

In response to MarreFitbit

‎02-10-2020 07:07

I have also performed all the trouble shooting suggestions.  That has not resolved my issue.  I called the support number and the assistant said the sync issue is a problem they are aware of and fit bit engineering is working on a resolution but they have no expected completion date for the fix.  I asked for an RMA so I could return my charge 3 for evaluation and repair.  They told me they do not issue RMA.  I have called once a month since Oct. 2019.  The answer is always the same.  "We are aware of the problem and our engineers are working on it."

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